The Nebraska Medical Center has been recognized for service excellence for a sixth consecutive year under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by the hospital to provide “An Outstanding Inpatient Experience.”
“In earning this distinction, The Nebraska Medical Center has truly demonstrated its commitment to service excellence,” said John Clark, director of provider programs at J.D. Power and Associates.
“The Nebraska Medical Center has created a highly patient-focused culture that stresses the importance of meeting patient needs at every touch point. The achievement of this award speaks volumes about the facility’s leadership, nurses, doctors and employees.”
The service excellence distinction was determined by surveying recently discharged patients about their perceptions of their hospital visit and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.SM
The telephone-based research conducted among The Nebraska Medical Center patients focuses on the five key drivers of patient satisfaction with their overall inpatient experience. These drivers, which were identified in the national study, are: speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
The Nebraska Medical Center exceeds the national benchmark study score for inpatient satisfaction. The hospital performs well, compared with the national study, in providing patients with dignity and respect. The Nebraska Medical Center receives particularly high ratings for the courtesy of the doctors and nurses. The hospital also performs well in providing patients with emotional support, receiving notably high ratings for confidence and trust in the doctor’s skill level and the treatment of family and friends.
Seventy-six percent of The Nebraska Medical Center inpatients surveyed say they “definitely will” return to the facility if needed, and 75 percent say they would recommend the facility to family and friends.
“To be recognized as a hospital of distinction for the sixth straight year is a great reflection on the care our physicians and staff strive to provide each day,” said Glenn Fosdick, FACHE, president and CEO of The Nebraska Medical Center. “Knowing that this recognition comes from feedback from our patients is also very significant.”
Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which time the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The Nebraska Medical Center
With a reputation for excellence, innovation and extraordinary patient care, The Nebraska Medical Center has earned J.D. Power and Associates’ Hospital of Distinction award for inpatient services for six consecutive years. It also received the 2010 Consumer Choice Award, a mark of patient satisfaction as selected by healthcare consumers and has achieved Magnet recognition status for nursing excellence, Thomson Reuters 100 Top Hospitals Performance Improvement Leader recognition, as well as the Award of Progress from the state of Nebraska’s Edgerton Quality Awards Program. As the teaching hospital for the University of Nebraska Medical Center, this 624 licensed bed academic medical center has an international reputation for providing solid organ and bone marrow transplantation services and is well known nationally and regionally for its oncology, neurology and cardiology programs.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies is a leading global financial information and education company that helps professionals and students succeed in the Knowledge Economy. With leading brands including Standard & Poor’s, McGraw-Hill Education, Platts energy information services and J.D. Power and Associates, the Corporation has approximately 21,000 employees with more than 280 offices in 40 countries. Sales in 2010 were $6.2 billion. Additional information is available at http://www.mcgraw-hill.com.
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