Help

Call 9-7700 on-campus and 402-559-7700 when off-campus

The links to the left provide information for users of the Blackboard Course Management System, web developers, students and reseaarchers; as well as basic "how to" instructions for various systems.  Some of the most common calls to the ITS Helpdesk relate to:

• Password Resets. You can reset your password from on-campus by going to the UNMC Identity Management link.

System-wide problems will be announced on the Helpdesk voice mail.

Please provide the Helpdesk analyst the following information.

1. Phone number and office location.
2. Pertinent ID's related to the problem
3. Organization/Department, e.g. UNMC/Orthopedics, TNMC/Orthopedics, or which Service Level Agreement if applicable and, if known, which IT technician normally services your area.
4. The nature of the problem including errors received.

In addition, when customers call, we will give all callers the following information:

• The name of the analyst taking the call and assisting you.
• A trouble ticket number used for reference in tracking the call should you have to call back.