That's what the clinical enterprise strives to do, especially when faced with a power outage. On July 9, the Durham Outpatient Center lost power for most of the day, when construction crews hit a power line. Most clinics in the DOC were forced to close and cancel afternoon appointments, but staff members at the Olson Center for Women's Health made a decision to stay open.
"It was chaotic, but we took a step back and said, 'How can we help our patients?'" said Mitzi Johnson, manager of the Olson Center.
Staff from Women's Services stepped in to help. They worked quickly with the Olson Center staff to set up a temporary clinic on the fourth floor of University Tower. Seven labor and delivery rooms were converted into exam rooms for OB/GYN and oncology patients. Several triage rooms in Clarkson Tower also were used.
|On Thursday, the Olson Center treated Women's Services staff members to lunch to say thanks.|
Throughout the day, approximately 20 patients were escorted from the Olson Center to Women's Services. Patients could check-in at either location.
"We were able to maintain business as usual for those patients who had an urgent need to be seen," said Michelle Bomer, manager of Women's Services. "They really seemed to go with the flow."
Overall, most patients were understanding and appreciated the extra effort. Many were seen smiling, even laughing. The following day, staff from the Olson Center said "thank you" by treating everyone in Women's Services to lunch.
"This was a great example of how we're working together to become one, integrated team," Johnson said. "The whole thing was pretty seamless."
Nice job! Most clinics had to close and we (telecom) routed phones to other locations. The Olson Center answered and routed calls to phones in the LTC so they could continue to schedule appointments even when they didn't have computers. Way to go!