This new award winning training course titled “Unified Health Communication:
Addressing Health Literacy, Cultural Competency, and Limited English Proficiency” is
designed to help health care providers improve communications with their patients. This
program was designed and developed by the Health Resources and Services Administration
(HRSA) and is jointly sponsored by NCQA. The interactive training aims to raise the
quality of provider-patient interactions by teaching providers and their staff how to
gauge and respond to their patients’ health literacy, cultural background, and language
skills. The course’s five modules take four to five hours to complete, averaging 45
minutes to an hour for each module. Learn more at
http://www.hrsa.gov/healthliteracy/training.htm