Ombudsperson Referral Service

Purpose of the Ombudsperson

The word "ombudsman" originated in Sweden and means "representative of the people." The University of Nebraska Medical Center has established a diverse team of ombudspersons to help students, residents, faculty and staff resolve problems and to promote fair and equitable treatment for all members of the UNMC community. David Carver, Ph.D. is the designated ombudsperson for students and residents.

Rather than taking sides in a dispute, the ombudsperson assists the parties in gathering accurate information and seeking non-adversarial solutions. Confidentiality is maintained regarding all student complaints or concerns.

Function of the Ombudsperson

• Information and referral source
• Facilitator/mediator
• Policy recommendations

When to consult an Ombudsperson

• If you are unsure about which UNMC policies, procedures or regulations apply in your situation
• If you have a specific problem or complaint that you have not been able to resolve through regular UNMC channels (or if you are unclear about where to start).
• If you need help in deciding whether to appeal an evaluation, a grade, or an administrative decision.
• If you feel that you have been treated unfairly and would like an objective opinion about the matter.
• If you believe you are a victim of discrimination based on sex, ethnic origin, race, religious beliefs, or other personal characteristics.
• If you have a problem that requires a mediator to facilitate communication and understanding between you and another party.
• If you think that a policy or procedure has been applied to you unfairly or erroneously