Basic Technology Troubleshooting

Module 2: Technology Troubleshooting – Android Phones




Part 1: Basic Technology Troubleshooting


Complications Downloading an App on an Android Phone
 
Tool 1: Complications Downloading an App on an Android Phone

Objectives:

  • You will know how to ensure a smartphone is connected to Wi-Fi in order to successfully download an app.
  • You will know how to change Play Store settings to allow you to download apps using mobile data.
 

Unknown Acct ID or Password on an Android Phone
 
Tool 2: Unknown Acct ID or Password on an Android Phone

Objectives:

  • You will know how to retrieve a Google account username.
  • You will know how to create a new password for your Google account.
 

Lack of Storage Space on an Android Phone
 
Tool 3: Lack of Storage Space on an Android Phone

Objectives:

  • View an app’s download size from its description on the Play Store.
  • Check if your smartphone has enough space for a new app.
  • Pursue alternatives if your phone has insufficient space for a new app.
 

App Compatibility on an Android Phone
 
Tool 4: App Compatibility on an Android Phone

Objectives:

  • You will understand the need to keep your phone up-to-date.
  • You will know how to update your phone’s software.
 

Complications with Wi-Fi or Mobile Data Connection on an Android Phone
 
Tool 5: Complications with Wi-Fi or Mobile Data Connection on an Android Phone

Objectives:

  • You will know how to switch from mobile data to Wi-Fi.
  • You will know how to switch from Wi-Fi to mobile data.
  • You will know how to improve your Wi-Fi connection.
 

App Crashing on an Android Phone
 
Tool 7: App Crashing on an Android Phone

Objectives:

  • You will know what causes app crashing.
  • You will know what to do when an app crashes.
 

Bluetooth Connection on an Android Phone
 
Tool 8: Bluetooth Connection on an Android Phone

Objectives:

  • You will know how to troubleshoot Bluetooth connection problems.
  • You will know how to employ techniques to fix Bluetooth connections.