M-health Navigation Training for Integrated Behavioral Health

Basic Smartphone Skills

In Module 1 parts 1 and 2, you will find resources to help you develop skills to use your smartphone. You will also learn about features that are common in a variety of smartphones has that you can use as tools to support your daily activities.


Tool 1: Understanding difference between wifi and cellular data and Connect to wifi  

Tool 2: Downloading an app  

Tool 3: phone calls  

Tool 4: Text messaging - Creating a new message, Responding to a new message and Sending pictures and videos   

Tool 5: Internet - Performing internet searches, Navigating to a specific address and Viewing history  

Tool 8: Notes and reminders - Creating a new note, Editing a note and Setting a reminder  

Tool 9: Clock - Setting an alarm, Set up a timer, Adjust and delete alarms and timers  

Tool 10: Calendar - Creating an event, create an alert and customization of calendar events.  

Tool 11: Health apps - Google fit app, tracking physical activity and sleep  


1. Calls
  1. Guided meditation by Phone
  2. Talking to loved ones

2. Text messaging
  1. Talking to support systems

3. Internet
  1. Watching videos, search for videos and watching video on YouTube
  1. Finding mindfulness exercises
  1. Researching health information and examples of trustworthy sources

4. Listening to music
  1. Finding podcasts
  2. creating a playlist

5. Camera
  1. Photos and videos for mental health

6. Notes and reminders
  1. Notes for mental health

7. Clock
  1. Creating a routine and scheduling using the clock app

8. Calendar
  1. Setting a schedule

9. Health apps
  1. Benefits and tracking exercise for mental health

Mobile App Smartphone Troubleshooting Skills

In this module you will learn about specific skills that pertain to mobile apps and tools for troubleshooting common problems individuals may encounter when using mobile apps.

  1. Complications in downloading an app
    1. Checking connections
  2. Unknown acct ID or password
    1. Deleting apps
  3. Lack of storage space
    1. Deleting apps
    2. Download size
  4. App Compatibility Issues
    1. Updating software
  5. Complications for wifi or cellular data connection
    1. Switching networks
    2. Changing locations
  6. Notification Issues
    1. Updating notification settings
  7. App crashing
    1. Closing and reopening apps
  8. Bluetooth connections with wearables
    1. Update apps
    2. Disconnect and reconnect the wearable
    3. Reset the wearable

Shared Decision-Making Modules

Module 1: Mobile App Technology
  1. Discuss the background, terminology and significance of mobile app technology in integrated primary care settings.

Module 2: Mobile Apps in Clinical Care
  1. Describe patient and provider findings relevant to mobile app selection
  2. Understand whether a one-size-fits-all approach works for patients

Module 3: Patient Engagement and Self-Management
  1. Recognize strategies for mobile engagement.
  2. Know how to support self-management.
  3. Describe how apps can be used for self-management.

Module 4: Patient Activation
  1. Determine what else matters for promoting self-management in the integrated environment
  2. Describe what patient activation is and the four levels of patient activation.
  3. Understand how the patient activation level can be used for promoting mobile app use for integrated primary care patients.

Module 5: Health Literacy
  1. Define health literacy
  2. Define e-health literacy
  3. Describe how apps can improve e health literacy