Emergencies Abroad

Medical or mental health emergencies

  1. A threat to life, limb, or eye — call an ambulance! Here is a list of local “911” equivalents around the world.
  2. Contact the 24-hour UnitedHealthcare Global Emergency Response Center at +1 (800) 527-0218 or +1 (410) 453-6330 and reference UHCG ID 902525653.
  3. Let the Office of Global Engagement (OGE) know at global@unmc.edu 

Safety or security emergencies

Victim of a crime:

  1. If safe to do so, contact the local police to report the incident and get immediate help. Request a copy of the police report. Here is a list of local “911” equivalents around the world.
  2. Contact the 24-hour UnitedHealthcare Global Emergency Response Center at +1 (800) 527-0218 or +1 (410) 453-6330 and reference UHCG ID 902525653.
  3. Consular officers are also available for emergency assistance 24 hours/day, 7 days/week, and can connect you with the appropriate local authorities. Here is a list of U.S. Embassies and Consulates around the world.
  4. You can also contact the U.S. Department of State (DoS) directly from overseas by calling +1 (202) 501-4444 for help with emergency needs that arise as a result of the crime.
  5. Let the Office of Global Engagement (OGE) know at global@unmc.edu 

Victim of sexual assault:

  1. If you are the victim of sexual assault, follow the guidelines above for Medical Emergencies and Victim of a Crime. Be aware that in some countries, local authorities may not be as helpful or understanding as one might expect in the U.S. If you have questions about the local culture and attitudes towards sexual assault, contact the DoS from overseas by calling +1 (202) 501-4444.
  2. You are encouraged and in some cases required to report the incident.
  3. Let the Office of Global Engagement (OGE) know at global@unmc.edu 
  4. Find support and more information on the Pathways to Safety International and RAINN websites.

In the event of terrorism, a violent uprising, or natural disaster:

  1. Shelter in a safe place and monitor the advice of local authorities.
  2. The DoS will notify and advise you (first by email) if you enrolled through STEP, the Smart Traveler Enrollment Program.
    • Non-U.S. citizens can also sign up to receive travel alerts and advisories by email but will not have access to the same emergency services. It is advisable to check with your own Embassy for similar programs.
  3. Let the Office of Global Engagement (OGE) know at global@unmc.edu 

Other emergencies

Arrest or detention abroad:

  1. Personally notify, or ask the prison authorities to notify, the U.S. embassy or consulate. Here is a list of U.S. Embassies and Consulates around the world.
  2. Contact your supervisor or trip leader, and relatives.
  3. Let the Office of Global Engagement (OGE) know at global@unmc.edu

Involved in a motor vehicle accident:

  1. Report the accident to the local police.
  2. Follow medical emergency procedures if needed.
  3. Let the Office of Global Engagement (OGE) know at global@unmc.edu 

Missing persons:

  1. Notify the local police and file a missing person’s report.
  2. Notify the nearest Embassy or Consulate of the person’s citizenship. Here is a list of U.S. Embassies and Consulates around the world.
    • Note that the U.S. Consular officers will reach out to hospitals and law enforcement agencies to see if U.S. citizens were admitted or arrested but cannot divulge their findings without the written permission of the missing person.
  3. Let the Office of Global Engagement (OGE) know at global@unmc.edu