Services we offer to International Patients Sponsored by Health Ministries and Embassy
- We receive a request from the health mission of the embassy that sponsors the patient, mostly with a limited amount of medical records for diagnoses, treatment and recommendations of the local physician.
- We send to the specialty physician at our center to review and decide if the patient will benefit from coming to Nebraska for treatment.
- If the physician needs more records or has specific questions, we send to the embassy such requests. This helps our physician to make a final decision.
- If our physician acknowledges that the patient will definitely benefit from coming to Nebraska for treatment or a face-to-face consultation, we coordinate with unit to schedule a tentative appointment. A Medical Record Number (MRN) is issued by the nurse coordinator.
- We send the embassy an acceptance letter with the tentative date of the appointment, and ask them to send us additional medical records and demographic information.
- If our physician thinks that we have no options for patient here, we send the embassy a rejection letter.
- Normally the tentative appointment is set after 2-6 weeks to give the patients and their family members a chance to obtain US visa and arrange their travel.
- When necessary, we provide a letter for the US Embassy for facilitating issuance of the US Visa.
- If the embassy gives us the patient’s contact information back home, we contact the patient and coordinating with them. We give them information about the city of Omaha, our center and the services that our department provides. Sometimes we ask them to send us specific reports that our doctor requires.
- Once the patient has their visa and finalizes their flights, the embassy sends us a letter of financial guarantee (which we send to our finance department and counselors) and the final travel itinerary.
- When travel is confirmed, we contact our nurse coordinator, and our physician to confirm the appointment.
- We coordinate the accommodation based on the patient’s preference (mostly we first have them stay at our on-campus housing facility). All of this is done prior to their arrival to Omaha.
- We meet patient and companions at Omaha airport, provide transportation, and escort them to their residence.
- In the event that the patient’s health status requires an ambulance, we arrange that in advance to meet at the airport and admit directly to the hospital on arrival, through Emergency Department. All arrangements are made in advance by our office, in coordination with the relevant departments.
- If it’s not a direct admission, we meet with the patient at the time of their medical appointment, and we escort them and provide interpretation.
- We assist patients and their families in getting settled and make sure they receive all their needed services (cellphone, open a bank account, introduce to the local community, assist with necessary shopping, etc.).
- An orientation is conducted and printed materials, in their mother language, are provided to the patient and families.
- We obtain from the patient all required permissions to share their information with their respective embassies and healthcare providers.
- We notify the embassy on patient’s arrival and send them the completed embassy forms after assisting the patient filling them. The embassy will then accordingly start their process for living allowance, if applicable.
- We become the focal point of communications between: Hospital staff, patient/family, referring physician and embassy for all their needs at all times 24/7.
- We attend with the patient at all medical related appointments, tests, visits, hospital rounds and procedures.
- We ask our physicians and/or nurse coordinators to provide us with medical update letters every two months to extend the medical coverage through the embassy.
- For services other than the essential disease, special approvals are required. We obtain these from the embassy by sending a letter from the physician together with a cost estimate from the provider. Such services could be (dental, PT, OT, vision, home nursing, TPN services , outpatient dialysis, other health issues that are not related to the original disease…etc).
- Patients stay at our facilities until our physician decides that the treatment has completed. We then obtain the contact information of their physician back home, to maintain follow-up and communications.
- Once the patient leaves, the embassy send us a letter to close the file and cancel the financial coverage beyond the date of departure.