Support

Support
Information Technology Services has staffed the Buffett Cancer Center with three Enterprise AV Technologists to provide in-room support for the technology enabled classrooms and conference rooms. Systems are energized and thoroughly tested every morning and again 30 minutes prior to high profile events. Standard operational hours are M-F, 6 a.m. to 6 p.m. M-F (except recognized holidays). Our staff hours are flexible to ensure the success of your event(s).

I would like to schedule a training session with an Enterprise AV Technologist:

 

Staff
Greg Peteler - Enterprise AV Technologist III - leads the team of support staff (greg.peteler@unmc.edu)
Tom Mertz - Enterprise AV Technologist II
Jason Shald - Enterprise AV Technologist II

Currently, the Enterprise AV Technologists review the schedule for rooms 0.12.101, 0.12.102, 0.12.103, 4.12.340 and 9.12.330. Formal resource reservation procedures and best practices are being developed and will remain flexible for modification as those involved work through the processes.

Classroom Technology Support Help Desk
In addition to the in-room support, a classroom technology specific support line (402-559-7665) is available M-F, 6:00 a.m. to 6:00 p.m. (except recognized holidays) to assist users with the utilization of technology. A technician will be immediately dispatched to your location if we are unable to resolve your issue over the phone.