Verifying insurance coverage requirements or obtaining preauthorization is recommended and often necessary PRIOR TO SPECIMEN COLLECTION. Some insurance carriers may allow a request for preauthorization to be submitted on the day of specimen collection for certain testing.
- The ideal time to submit orders for testing and a patient specimen is after preauthorization is requested and eligibility of coverage is determined.
- To avoid delays in specimen processing and resulting, we do NOT recommend submitting a specimen before insurance coverage is determined.
We offer courtesy preauthorization services because your time is important!
- In advance of collecting a specimen or ordering a test, complete and submit an insurance preauthorization request form, which gathers information required by insurance carriers to determine eligibility of coverage for testing. Provide as much information as possible.
- Preauthorization can be requested on the test request form at the time of test order when sending a specimen; however, eligibility of coverage or costs cannot be guaranteed and specimen processing will proceed and charges will be generated unless otherwise requested.
- Include a legible copy of the front AND back of the patient’s insurance card AND relevant clinic notes.
- Submit to us by email at email@example.com or fax at 402-559-8359 and let our client service experts take it from there.
What to expect after a request has been submitted
- Response from the insurance carrier is generally received within 14 days. An 'Insurance Authorization Update' will be sent in nearly all situations to the ordering provider (by the method designated in section D of the preauthorization information form).
- The provider is responsible for coordinating specimen collection and shipment to our laboratory.
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