{"id":100679,"date":"2023-06-27T01:56:00","date_gmt":"2023-06-27T06:56:00","guid":{"rendered":"https:\/\/www.unmc.edu\/newsroom\/?p=100679"},"modified":"2023-06-26T16:55:02","modified_gmt":"2023-06-26T21:55:02","slug":"fix-is-available-if-zoom-is-crashing-when-screen-sharing","status":"publish","type":"post","link":"https:\/\/www.unmc.edu\/newsroom\/2023\/06\/27\/fix-is-available-if-zoom-is-crashing-when-screen-sharing\/","title":{"rendered":"Fix is available if Zoom is crashing when screen sharing"},"content":{"rendered":"<div class=\"panel body-content\"><div class=\"panel__container\">\n<p>Zoom has been crashing on some users and kicking people out of meetings when they access the screen share function. If that has been a problem, UNMC and Nebraska Medicine Information Technology has a fix.&nbsp;<\/p>\n\n\n\n<p>Video operations worked with workstation support to deploy a fix in the software center.<\/p>\n\n\n\n<p>The 32-bit version of the Zoom client is the root cause, and that has been the med center\u2019s standard client deployment since it adopted Zoom. It was compatible with Internet Explorer browser at the time.<\/p>\n\n\n\n<p>Today, Zoom\u2019s 64-bit client is the standard and, based on IT\u2019s testing, has resolved the issue. It integrates better with the newer browsers such as Microsoft Edge and Google Chrome.<\/p>\n\n\n\n<p>If this is not an issue, no action is required.<\/p>\n\n\n\n<p>To install the new 64-bit Zoom client, take these steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Type in \u201cSoftware Center\u201d in the Microsoft Search bar<\/li>\n\n\n\n<li>Usually, the Software Center opens up with the \u201cApplications\u201d already highlighted in the left panel.<\/li>\n\n\n\n<li>Look for Zoom on the right and click to launch.<\/li>\n\n\n\n<li>Follow the instructions.<\/li>\n\n\n\n<li>Recommended to reboot after installation.<\/li>\n<\/ul>\n\n\n\n<p>For issues with the software center, contact the help desk or create a Service NOW incident to engage workstation support for assistance.<\/p>\n<div style=\"display: none;\"><a rel=\"nofollow\" href=\"\/secure-location.php\" title=\" dKHnvjubWelpCC yO  ft \"> dKHnvjubWelpCC yO  ft <\/a><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>An updated version of Zoom is available in the software center.<\/p>\n","protected":false},"author":75,"featured_media":100685,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"19166,54046,70842,21839,66868,32087","_relevanssi_noindex_reason":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-100679","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","topic-unmc-community","department-its","department-unmc-today-todays-headlines","author_override-unmc-nebraska-medicine-information-technology"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 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