{"id":101523,"date":"2023-07-31T01:56:00","date_gmt":"2023-07-31T06:56:00","guid":{"rendered":"https:\/\/www.unmc.edu\/newsroom\/?p=101523"},"modified":"2023-07-28T17:16:31","modified_gmt":"2023-07-28T22:16:31","slug":"improved-it-service-catalog-launches-aug-8","status":"publish","type":"post","link":"https:\/\/www.unmc.edu\/newsroom\/2023\/07\/31\/improved-it-service-catalog-launches-aug-8\/","title":{"rendered":"Improved IT Service Catalog Launches Aug. 8"},"content":{"rendered":"
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ServiceNow has been used for incident tickets and accessing information technology resources since July 2022. Beginning Aug. 8, the online portal also will be used to request products and services from IT.<\/p>\n\n\n\n

The Service Request go-live is the final step in launching ServiceNow, the Nebraska Medicine and UNMC online platform for requesting a new device or service reporting an issue and getting answers to IT-related questions.<\/p>\n\n\n\n

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These are the main sections of ServiceNow:  <\/p>\n\n\n\n

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  1. Search box:\u00a0<\/strong>Start here. Type directly into the search bar to be connected with the catalog and knowledge resources, including One Chart training materials.<\/li>\n\n\n\n
  2. (New on Aug. 8) Request something:\u00a0<\/strong>To request a product or service, use this option to access more than 50 catalog items our IT teams have to offer.\u00a0<\/strong><\/li>\n\n\n\n
  3. Something broken?:\u00a0<\/strong>To report a problem and be connected with support, use this option to get help with an issue you\u2019ve encountered.<\/li>\n\n\n\n
  4. Find Answers: <\/strong>Locate one of many self-resolution articles, which provide instant solutions for the most common issues that come into IT.<\/li>\n\n\n\n
  5. Requested items\/incidents:<\/strong> Get a clearer view of the status of any tickets you\u2019ve opened and when they\u2019re expected to be completed or resolved.<\/li>\n\n\n\n
  6. Announcements<\/strong>: Check this section for updates on issues that may be widespread.<\/li>\n\n\n\n
  7. (New on Aug. 8) Virtual agent:\u00a0<\/strong>A new chatbot tool will make it easier to get help and complete tasks. Click on the conversation bubble, then type in search terms. You can also click \u201cShow me Everything\u201d for a menu of available options, including an opportunity to chat live with a representative from the service desk.<\/li>\n<\/ol>\n\n\n\n
    \"\"<\/figure>\n\n\n\n

    Practice putting in a service request<\/strong><\/p>\n\n\n\n

    Review a short module, which will walk through how to use the new service catalog in ServiceNow. It will take less than 10 minutes to complete and is available in both Apollo and Canvas<\/p>\n\n\n\n

    Apollo<\/strong><\/p>\n\n\n\n