{"id":101900,"date":"2023-08-10T01:52:00","date_gmt":"2023-08-10T06:52:00","guid":{"rendered":"https:\/\/www.unmc.edu\/newsroom\/?p=101900"},"modified":"2024-03-27T09:22:12","modified_gmt":"2024-03-27T14:22:12","slug":"get-to-know-servicenow-service-request-for-new-user","status":"publish","type":"post","link":"https:\/\/www.unmc.edu\/newsroom\/2023\/08\/10\/get-to-know-servicenow-service-request-for-new-user\/","title":{"rendered":"Get to know ServiceNow: Service request for new user"},"content":{"rendered":"
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Hiring managers likely are familiar with IT service requests, which must be entered for all new and transfer employees who need access to the med center’s IT systems and require hardware, such as a new computer, to do their job.  <\/p>\n\n\n\n

Service requests, often called SRs for short, are essential to coordinating the work of multiple teams and ensuring that the onboarding process is a smooth one. And this week, all service requests got a major makeover, including the one that is submitted for a new or transfer user. <\/p>\n\n\n\n

When to enter an SR for a new user<\/strong> <\/p>\n\n\n\n

A big change is that ServiceNow is receiving the latest hiring information from our HR systems, both Nebraska Medicine and UNMC. That means that when a request is being made for a new employee, the requestor will be able to search for them by name and populate their personal information directly into the request. <\/p>\n\n\n\n

In order for this to work, a service request can\u2019t be entered before an account is made for the new user. This is typically done 14 days before they start, but the hiring manager will get an email from UNMC\/Nebraska Med Identity Services indicating the account has been generated. Once this email is received, that\u2019s the sign that it\u2019s time to enter the SR. <\/p>\n\n\n\n

How to enter an SR for a new user<\/strong> <\/p>\n\n\n\n

1. ServiceNow<\/a>, search for the correct catalog item. Searching \u201cIT Services\u201d will get there. So will \u201cNew User\u201d or \u201cTransfer User.\u201d\u00a0\u00a0<\/p>\n\n\n\n

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2. From here, fill out each of the fields in the form, beginning with identifying whether the user is new or a transfer. The information needed is different based on each persona type, which include: <\/p>\n\n\n\n