{"id":101934,"date":"2023-08-11T01:54:00","date_gmt":"2023-08-11T06:54:00","guid":{"rendered":"https:\/\/www.unmc.edu\/newsroom\/?p=101934"},"modified":"2024-03-27T09:29:22","modified_gmt":"2024-03-27T14:29:22","slug":"get-to-know-servicenow-making-use-of-carts-and-bundles","status":"publish","type":"post","link":"https:\/\/www.unmc.edu\/newsroom\/2023\/08\/11\/get-to-know-servicenow-making-use-of-carts-and-bundles\/","title":{"rendered":"Get to know ServiceNow: Making use of carts and bundles\u00a0"},"content":{"rendered":"
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Earlier this week, UNMC\/Nebraska Medicine Information Technology revealed the updated service request process in ServiceNow, which makes it easier to request products and services from IT. <\/p>\n\n\n\n

The new catalog items are presented in a more user-friendly format. Anyone who knows how to online shop already is a step ahead in learning how to use the new platform.  <\/p>\n\n\n\n

In all, there are more than 50 service request catalog items in ServiceNow, covering more than a dozen categories. Depending on how each form is filled out, tasks will be automatically created and sent to the IT partners who are responsible for the work needed.  <\/p>\n\n\n\n

Making a request and adding it to cart<\/strong> <\/p>\n\n\n\n

Once a catalog request form is complete, users have two options: either submit it straight away or select “Add to Cart” (1).\u202fBy using the cart feature, additional requests can be added before checking out. Simply search for the next catalog request in the box at the top of the screen (2).  <\/p>\n\n\n\n

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Go back to the cart at any time by clicking on the cart icon on the top right of the screen. <\/p>\n\n\n\n

Adding multiple requests to the same cart<\/strong> <\/p>\n\n\n\n

Need to make a different kind of request? Or what about making the same request for a second user? No problem.  <\/p>\n\n\n\n

Users can add multiple request items to a cart, including more than one request for a single catalog item. Every time an item is added to the cart, the details within the form are saved until checkout.  <\/p>\n\n\n\n

Checking out<\/strong> <\/p>\n\n\n\n

When users are ready to check out, click on the cart icon in the upper right-hand corner of the screen, prompting two options: “View Cart” (A) if you would like to review items or “Proceed to Checkout”\u202f(B). <\/p>\n\n\n\n

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From “View Chart,” users can: <\/p>\n\n\n\n