{"id":115100,"date":"2024-09-20T01:52:00","date_gmt":"2024-09-20T06:52:00","guid":{"rendered":"https:\/\/www.unmc.edu\/newsroom\/?p=115100"},"modified":"2024-09-18T15:51:52","modified_gmt":"2024-09-18T20:51:52","slug":"a-useful-guide-to-academic-it-support","status":"publish","type":"post","link":"https:\/\/www.unmc.edu\/newsroom\/2024\/09\/20\/a-useful-guide-to-academic-it-support\/","title":{"rendered":"A useful guide to academic IT support"},"content":{"rendered":"<div class=\"panel body-content\"><div class=\"panel__container\">\n<p>UNMC IT Academic Technologies is available to support faculty, staff and students with various educational technologies and ensure a smooth and productive school year.<\/p>\n\n\n\n<p>Here\u2019s a handy guide to the support options available:<\/p>\n\n\n\n<p><strong>Canvas<\/strong><\/p>\n\n\n\n<p>UNMC provides 24\/7 Canvas support to help with any issues. For Canvas-related questions, follow these steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access support: Log in to Canvas, click &#8220;Help&#8221; in the left navigation menu and choose from:<\/li>\n\n\n\n<li>Call 1-833-665-7256<\/li>\n\n\n\n<li><a href=\"https:\/\/cases.canvaslms.com\/liveagentchat?chattype=admin&amp;sfid=zaJPKs6l6Zg76HHNiSlsied9q6IsnpWWRKJiBKcr\" target=\"_blank\" rel=\"noreferrer noopener\">Chat with Canvas support<\/a> (faculty)<\/li>\n\n\n\n<li><a href=\"https:\/\/cases.canvaslms.com\/liveagentchat?chattype=student&amp;sfid=zaJPKs6l6Zg76HHNiSlsied9q6IsnpWWRKJiBKcr\" target=\"_blank\" rel=\"noreferrer noopener\">Chat with Canvas support<\/a> (students)<\/li>\n\n\n\n<li><a href=\"https:\/\/community.canvaslms.com\/t5\/Canvas\/ct-p\/canvas\" target=\"_blank\" rel=\"noreferrer noopener\">Help guides<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/community.canvaslms.com\/community\/answers\" target=\"_blank\" rel=\"noreferrer noopener\">Canvas community<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>UNMC Service Desk<\/strong><\/p>\n\n\n\n<p>For issues such as login problems, course creation or copying, contact the UNMC Service Desk by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/nebraskamed.service-now.com\/esc\" target=\"_blank\" rel=\"noreferrer noopener\">Creating a Service Now ticket<\/a><\/li>\n\n\n\n<li>Email <a href=\"mailto:helpdesk@unmc.edu\">helpdesk@unmc.edu<\/a><\/li>\n\n\n\n<li>Phone 402-559-7700, option 1<\/li>\n<\/ul>\n\n\n\n<p>If someone is having trouble accessing course content, contact the instructor first.<\/p>\n\n\n\n<p><strong>Additional software support<\/strong><\/p>\n\n\n\n<p><strong>Echo 360<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/echo360.com\/support\/\" target=\"_blank\" rel=\"noreferrer noopener\">Support contact<\/a>, including Knowledgebase and student chat.<\/li>\n<\/ul>\n\n\n\n<p><strong>Poll Everywhere<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.polleverywhere.com\/instructor-guide\" target=\"_blank\" rel=\"noreferrer noopener\">Help guides<\/a><\/li>\n\n\n\n<li>Domestic support from 5 a.m.-5 p.m. PST<\/li>\n\n\n\n<li>Contact <a href=\"mailto:support@polleverywhere.com\">support@polleverywhere.com<\/a> or 800-388-2039<\/li>\n<\/ul>\n\n\n\n<p><strong>Turnitin<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/guides.turnitin.com\/hc\/en-us\" target=\"_blank\" rel=\"noreferrer noopener\">Help guides<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>YuJa<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.yuja.com\/hc\/en-us\" target=\"_blank\" rel=\"noreferrer noopener\">Help guides<\/a><\/li>\n\n\n\n<li>Contact <a href=\"mailto:support@yuja.com\">support@yuja.com<\/a> or 1-888-257 2278<\/li>\n<\/ul>\n\n\n\n<p>For any additional assistance, users always can reach out to the UNMC Service Desk:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/nebraskamed.service-now.com\/esc\">Create a Service Now ticket<\/a><\/li>\n\n\n\n<li>Email <a href=\"mailto:helpdesk@unmc.edu\">helpdesk@unmc.edu<\/a><\/li>\n\n\n\n<li>Phone 402-559-7700, option 1<\/li>\n<\/ul>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>See this list for support tips and contacts for services such as Canvas, the UNMC Service Desk, Echo 360 and more.<\/p>\n","protected":false},"author":75,"featured_media":93614,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"43024,63072,23434,31865,51132,110642","_relevanssi_noindex_reason":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-115100","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","topic-student-news","topic-unmc-community","department-its","department-unmc-today-todays-headlines","author_override-unmc-it-academic-technologies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin 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