{"id":117066,"date":"2024-11-11T01:54:00","date_gmt":"2024-11-11T07:54:00","guid":{"rendered":"https:\/\/www.unmc.edu\/newsroom\/?p=117066"},"modified":"2024-11-11T10:20:54","modified_gmt":"2024-11-11T16:20:54","slug":"servicenow-version-upgrade-whats-new","status":"publish","type":"post","link":"https:\/\/www.unmc.edu\/newsroom\/2024\/11\/11\/servicenow-version-upgrade-whats-new\/","title":{"rendered":"ServiceNow version upgrade: What\u2019s new?\u00a0"},"content":{"rendered":"<div class=\"panel body-content\"><div class=\"panel__container\">\n<p>A system upgrade for the ServiceNow platform was successfully completed on Saturday, Nov. 9.&nbsp;&nbsp;<\/p>\n\n\n\n<p>ServiceNow is the online service management system that UNMC and Nebraska Medicine Information Technology uses to receive, monitor and resolve tickets for incidents and requests. This latest enhancement brings new features, designed to improve user experience and backend IT processes.&nbsp;<\/p>\n\n\n\n<p><strong>Save drafts of service catalog requests<\/strong>&nbsp;<\/p>\n\n\n\n<p>If users frequently use the service catalog to make requests for IT teams, they likely will notice a new feature, which offers the option to save a draft of service catalog items. This means users now can begin filling out a request, save progress and return to it at a later time to complete and submit it.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Here\u2019s how it works:&nbsp;<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Start a service catalog request as usual, by typing a search request in the search bar on the <a href=\"https:\/\/nebraskamed.service-now.com\/esc\" target=\"_blank\" rel=\"noreferrer noopener\">ServiceNow portal<\/a> or clicking on the Request Something link.&nbsp;<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"486\" src=\"https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/ServiceNow1111124-1024x486.jpg\" alt=\"\" class=\"wp-image-117065\" srcset=\"https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/ServiceNow1111124-1024x486.jpg 1024w, https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/ServiceNow1111124-300x142.jpg 300w, https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/ServiceNow1111124-768x364.jpg 768w, https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/ServiceNow1111124.jpg 1410w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>2. If the user needs to return at a later time, click the &#8220;Save Draft&#8221; button to store progress.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"167\" src=\"https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/ServiceNow2111124.jpg\" alt=\"\" class=\"wp-image-117064\" srcset=\"https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/ServiceNow2111124.jpg 624w, https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/ServiceNow2111124-300x80.jpg 300w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/figure>\n\n\n\n<p>3. Return to those drafts anytime by navigating to the &#8220;My Requests&#8221; on the top toolbar.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"486\" src=\"https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/ServiceNow3111124-1024x486.jpg\" alt=\"\" class=\"wp-image-117063\" srcset=\"https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/ServiceNow3111124-1024x486.jpg 1024w, https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/ServiceNow3111124-300x142.jpg 300w, https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/ServiceNow3111124-768x365.jpg 768w, https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/ServiceNow3111124.jpg 1428w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>4. Saved drafts will be located in the tab labeled Drafts.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"486\" src=\"https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/ServiceNow4111124-1024x486.jpg\" alt=\"\" class=\"wp-image-117062\" srcset=\"https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/ServiceNow4111124-1024x486.jpg 1024w, https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/ServiceNow4111124-300x142.jpg 300w, https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/ServiceNow4111124-768x365.jpg 768w, https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/ServiceNow4111124.jpg 1377w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>5. Complete and submit the request when it&#8217;s ready.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"226\" src=\"https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/ServiceNow5111124.jpg\" alt=\"\" class=\"wp-image-117061\" srcset=\"https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/ServiceNow5111124.jpg 624w, https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/ServiceNow5111124-300x109.jpg 300w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/figure>\n\n\n\n<p><strong>Report an issue<\/strong>&nbsp;<\/p>\n\n\n\n<p>If users encounter any issues with ServiceNow, submit a ticket using the Something Broken link on the <a href=\"https:\/\/nebraskamed.service-now.com\/esc\" target=\"_blank\" rel=\"noreferrer noopener\">ServiceNow portal<\/a>. Choose Application Issues, then select ServiceNow-PRD as the application. Add additional information and attachments to outline the problem being experienced.\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"423\" src=\"https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/ServiceNow6111124.jpg\" alt=\"\" class=\"wp-image-117060\" srcset=\"https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/ServiceNow6111124.jpg 624w, https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/ServiceNow6111124-300x203.jpg 300w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/figure>\n\n\n\n<p>Users also can contact the IT Service Desk at 402-559-7700.&nbsp;<\/p>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Most of the updates are minor and intuitive, and a new feature will make it easier to return to service catalog requests underway.\u00a0<\/p>\n","protected":false},"author":75,"featured_media":117068,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"49571,29857,68392,51930,111850,113836","_relevanssi_noindex_reason":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-117066","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","topic-unmc-community","department-its","department-unmc-today-todays-headlines","author_override-melissa-hoeman-unmc-and-nebraska-medicine-information-technology"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ServiceNow version upgrade: What\u2019s new?\u00a0<\/title>\n<meta name=\"description\" content=\"Most of the updates are minor and intuitive, and a new feature will make it easier to return to service catalog requests underway.\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.unmc.edu\/newsroom\/2024\/11\/11\/servicenow-version-upgrade-whats-new\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ServiceNow version upgrade: What\u2019s new?\u00a0\" \/>\n<meta property=\"og:description\" content=\"Most of the updates are minor and intuitive, and a new feature will make it easier to return to service catalog requests underway.\u00a0\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.unmc.edu\/newsroom\/2024\/11\/11\/servicenow-version-upgrade-whats-new\/\" \/>\n<meta property=\"og:site_name\" content=\"Newsroom\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/unmcedu\" \/>\n<meta property=\"article:published_time\" content=\"2024-11-11T07:54:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-11T16:20:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/DualEmblem111124.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2100\" \/>\n\t<meta property=\"og:image:height\" content=\"1400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jeffrey Robb\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@unmc\" \/>\n<meta name=\"twitter:site\" content=\"@unmc\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jeffrey Robb\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/2024\\\/11\\\/11\\\/servicenow-version-upgrade-whats-new\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/2024\\\/11\\\/11\\\/servicenow-version-upgrade-whats-new\\\/\"},\"author\":{\"name\":\"Jeffrey Robb\",\"@id\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/#\\\/schema\\\/person\\\/6c55382c243ff55b6c4dee62262b6a5c\"},\"headline\":\"ServiceNow version upgrade: What\u2019s new?\u00a0\",\"datePublished\":\"2024-11-11T07:54:00+00:00\",\"dateModified\":\"2024-11-11T16:20:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/2024\\\/11\\\/11\\\/servicenow-version-upgrade-whats-new\\\/\"},\"wordCount\":271,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/2024\\\/11\\\/11\\\/servicenow-version-upgrade-whats-new\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/DualEmblem111124.jpg\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/2024\\\/11\\\/11\\\/servicenow-version-upgrade-whats-new\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/2024\\\/11\\\/11\\\/servicenow-version-upgrade-whats-new\\\/\",\"url\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/2024\\\/11\\\/11\\\/servicenow-version-upgrade-whats-new\\\/\",\"name\":\"ServiceNow version upgrade: What\u2019s new?\u00a0\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/2024\\\/11\\\/11\\\/servicenow-version-upgrade-whats-new\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/2024\\\/11\\\/11\\\/servicenow-version-upgrade-whats-new\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/DualEmblem111124.jpg\",\"datePublished\":\"2024-11-11T07:54:00+00:00\",\"dateModified\":\"2024-11-11T16:20:54+00:00\",\"description\":\"Most of the updates are minor and intuitive, and a new feature will make it easier to return to service catalog requests underway.\u00a0\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/2024\\\/11\\\/11\\\/servicenow-version-upgrade-whats-new\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/2024\\\/11\\\/11\\\/servicenow-version-upgrade-whats-new\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/2024\\\/11\\\/11\\\/servicenow-version-upgrade-whats-new\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/DualEmblem111124.jpg\",\"contentUrl\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/DualEmblem111124.jpg\",\"width\":2100,\"height\":1400,\"caption\":\"Dual emblem that says UNMC Nebraska Medicine\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/2024\\\/11\\\/11\\\/servicenow-version-upgrade-whats-new\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"ServiceNow version upgrade: What\u2019s new?\u00a0\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/#website\",\"url\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/\",\"name\":\"Newsroom\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/#organization\",\"name\":\"University of Nebraska Medical Center\",\"url\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/wp-content\\\/uploads\\\/2022\\\/08\\\/overview-1.png\",\"contentUrl\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/wp-content\\\/uploads\\\/2022\\\/08\\\/overview-1.png\",\"width\":500,\"height\":153,\"caption\":\"University of Nebraska Medical Center\"},\"image\":{\"@id\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/unmcedu\",\"https:\\\/\\\/x.com\\\/unmc\",\"https:\\\/\\\/instagram.com\\\/iamunmc\",\"https:\\\/\\\/www.youtube.com\\\/user\\\/UNMCEDU\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/#\\\/schema\\\/person\\\/6c55382c243ff55b6c4dee62262b6a5c\",\"name\":\"Jeffrey Robb\",\"url\":\"https:\\\/\\\/www.unmc.edu\\\/newsroom\\\/author\\\/d09bf41544a3365a46c9077ebb5e35c3\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"ServiceNow version upgrade: What\u2019s new?\u00a0","description":"Most of the updates are minor and intuitive, and a new feature will make it easier to return to service catalog requests underway.\u00a0","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.unmc.edu\/newsroom\/2024\/11\/11\/servicenow-version-upgrade-whats-new\/","og_locale":"en_US","og_type":"article","og_title":"ServiceNow version upgrade: What\u2019s new?\u00a0","og_description":"Most of the updates are minor and intuitive, and a new feature will make it easier to return to service catalog requests underway.\u00a0","og_url":"https:\/\/www.unmc.edu\/newsroom\/2024\/11\/11\/servicenow-version-upgrade-whats-new\/","og_site_name":"Newsroom","article_publisher":"https:\/\/www.facebook.com\/unmcedu","article_published_time":"2024-11-11T07:54:00+00:00","article_modified_time":"2024-11-11T16:20:54+00:00","og_image":[{"width":2100,"height":1400,"url":"https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/DualEmblem111124.jpg","type":"image\/jpeg"}],"author":"Jeffrey Robb","twitter_card":"summary_large_image","twitter_creator":"@unmc","twitter_site":"@unmc","twitter_misc":{"Written by":"Jeffrey Robb","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.unmc.edu\/newsroom\/2024\/11\/11\/servicenow-version-upgrade-whats-new\/#article","isPartOf":{"@id":"https:\/\/www.unmc.edu\/newsroom\/2024\/11\/11\/servicenow-version-upgrade-whats-new\/"},"author":{"name":"Jeffrey Robb","@id":"https:\/\/www.unmc.edu\/newsroom\/#\/schema\/person\/6c55382c243ff55b6c4dee62262b6a5c"},"headline":"ServiceNow version upgrade: What\u2019s new?\u00a0","datePublished":"2024-11-11T07:54:00+00:00","dateModified":"2024-11-11T16:20:54+00:00","mainEntityOfPage":{"@id":"https:\/\/www.unmc.edu\/newsroom\/2024\/11\/11\/servicenow-version-upgrade-whats-new\/"},"wordCount":271,"commentCount":0,"publisher":{"@id":"https:\/\/www.unmc.edu\/newsroom\/#organization"},"image":{"@id":"https:\/\/www.unmc.edu\/newsroom\/2024\/11\/11\/servicenow-version-upgrade-whats-new\/#primaryimage"},"thumbnailUrl":"https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/DualEmblem111124.jpg","inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.unmc.edu\/newsroom\/2024\/11\/11\/servicenow-version-upgrade-whats-new\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.unmc.edu\/newsroom\/2024\/11\/11\/servicenow-version-upgrade-whats-new\/","url":"https:\/\/www.unmc.edu\/newsroom\/2024\/11\/11\/servicenow-version-upgrade-whats-new\/","name":"ServiceNow version upgrade: What\u2019s new?\u00a0","isPartOf":{"@id":"https:\/\/www.unmc.edu\/newsroom\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.unmc.edu\/newsroom\/2024\/11\/11\/servicenow-version-upgrade-whats-new\/#primaryimage"},"image":{"@id":"https:\/\/www.unmc.edu\/newsroom\/2024\/11\/11\/servicenow-version-upgrade-whats-new\/#primaryimage"},"thumbnailUrl":"https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/DualEmblem111124.jpg","datePublished":"2024-11-11T07:54:00+00:00","dateModified":"2024-11-11T16:20:54+00:00","description":"Most of the updates are minor and intuitive, and a new feature will make it easier to return to service catalog requests underway.\u00a0","breadcrumb":{"@id":"https:\/\/www.unmc.edu\/newsroom\/2024\/11\/11\/servicenow-version-upgrade-whats-new\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.unmc.edu\/newsroom\/2024\/11\/11\/servicenow-version-upgrade-whats-new\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.unmc.edu\/newsroom\/2024\/11\/11\/servicenow-version-upgrade-whats-new\/#primaryimage","url":"https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/DualEmblem111124.jpg","contentUrl":"https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2024\/11\/DualEmblem111124.jpg","width":2100,"height":1400,"caption":"Dual emblem that says UNMC Nebraska Medicine"},{"@type":"BreadcrumbList","@id":"https:\/\/www.unmc.edu\/newsroom\/2024\/11\/11\/servicenow-version-upgrade-whats-new\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.unmc.edu\/newsroom\/"},{"@type":"ListItem","position":2,"name":"ServiceNow version upgrade: What\u2019s new?\u00a0"}]},{"@type":"WebSite","@id":"https:\/\/www.unmc.edu\/newsroom\/#website","url":"https:\/\/www.unmc.edu\/newsroom\/","name":"Newsroom","description":"","publisher":{"@id":"https:\/\/www.unmc.edu\/newsroom\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.unmc.edu\/newsroom\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.unmc.edu\/newsroom\/#organization","name":"University of Nebraska Medical Center","url":"https:\/\/www.unmc.edu\/newsroom\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.unmc.edu\/newsroom\/#\/schema\/logo\/image\/","url":"https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2022\/08\/overview-1.png","contentUrl":"https:\/\/www.unmc.edu\/newsroom\/wp-content\/uploads\/2022\/08\/overview-1.png","width":500,"height":153,"caption":"University of Nebraska Medical Center"},"image":{"@id":"https:\/\/www.unmc.edu\/newsroom\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/unmcedu","https:\/\/x.com\/unmc","https:\/\/instagram.com\/iamunmc","https:\/\/www.youtube.com\/user\/UNMCEDU"]},{"@type":"Person","@id":"https:\/\/www.unmc.edu\/newsroom\/#\/schema\/person\/6c55382c243ff55b6c4dee62262b6a5c","name":"Jeffrey Robb","url":"https:\/\/www.unmc.edu\/newsroom\/author\/d09bf41544a3365a46c9077ebb5e35c3\/"}]}},"_links":{"self":[{"href":"https:\/\/www.unmc.edu\/newsroom\/wp-json\/wp\/v2\/posts\/117066","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.unmc.edu\/newsroom\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.unmc.edu\/newsroom\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.unmc.edu\/newsroom\/wp-json\/wp\/v2\/users\/75"}],"replies":[{"embeddable":true,"href":"https:\/\/www.unmc.edu\/newsroom\/wp-json\/wp\/v2\/comments?post=117066"}],"version-history":[{"count":3,"href":"https:\/\/www.unmc.edu\/newsroom\/wp-json\/wp\/v2\/posts\/117066\/revisions"}],"predecessor-version":[{"id":117085,"href":"https:\/\/www.unmc.edu\/newsroom\/wp-json\/wp\/v2\/posts\/117066\/revisions\/117085"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.unmc.edu\/newsroom\/wp-json\/wp\/v2\/media\/117068"}],"wp:attachment":[{"href":"https:\/\/www.unmc.edu\/newsroom\/wp-json\/wp\/v2\/media?parent=117066"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.unmc.edu\/newsroom\/wp-json\/wp\/v2\/categories?post=117066"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.unmc.edu\/newsroom\/wp-json\/wp\/v2\/tags?post=117066"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}