{"id":135414,"date":"2026-09-10T01:50:00","date_gmt":"2026-09-10T06:50:00","guid":{"rendered":"https:\/\/www.unmc.edu\/newsroom\/?p=135414"},"modified":"2026-09-09T21:42:18","modified_gmt":"2026-09-10T02:42:18","slug":"it-request-improvements-underway","status":"publish","type":"post","link":"https:\/\/www.unmc.edu\/newsroom\/2026\/09\/10\/it-request-improvements-underway\/","title":{"rendered":"IT request improvements are underway"},"content":{"rendered":"<div class=\"panel body-content\"><div class=\"panel__container\">\n<p class=\"wp-block-paragraph\">Information Technology is on a mission to\u00a0review and update\u00a0<a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3FMcasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"ServiceNow, opens in a new window\" rel=\"noopener\">ServiceNow<\/a>\u00a0requests\u00a0that have become too broad or\u00a0contain\u00a0multiple requests within a single\u00a0form.\u00a0The\u00a0goal is to create\u00a0smaller, more focused\u00a0requests\u00a0that are easier to understand,\u00a0submit\u00a0and fulfill.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What&#8217;s changing?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Historically,\u00a0requests\u00a0were organized by department and included multiple services or request types within a single form.\u00a0As\u00a0the\u00a0catalog\u00a0has evolved, this structure has become difficult to navigate and\u00a0maintain.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To improve the experience,&nbsp;IT is:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reorganizing into categories rather than departments\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Breaking large, complex catalog items into smaller requests\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Simplifying forms to collect only the information needed for fulfillment, in terms that non-IT colleagues can understand\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Aligning workflows with the teams responsible for completing the work\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improving searchability and the overall user experience\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Who is creating the requests?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The\u00a0IT colleagues\u00a0that fulfill the work are actively involved in designing and building\u00a0the new\u00a0requests. This helps ensure:\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The right information is collected at the time of submission\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tasks are routed correctly\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Workflows align with the fulfillment process\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Requests can be completed more efficiently\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What should colleagues expect?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As these updates are released,\u00a0colleagues\u00a0may notice:\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>New catalog items appearing\u00a0in search results\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Existing requests being renamed,\u00a0reorganized\u00a0or moved into new categories\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>More targeted request options instead of\u00a0larger\u00a0request forms\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Department-based navigation being replaced with category-based organization\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Benefits of&nbsp;these updates<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These improvements are designed to:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Make it easier to find the right request\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improve the search experience\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reduce confusion during submission\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Capture the information needed up\u00a0front\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Increase fulfillment efficiency\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reduce overall processing time\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Introducing new requests<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The following requests have been updated\u00a0as part of this effort\u00a0and are now available within ServiceNow.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3Da29c505587f94f5027c6426d0ebb3583%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3Da29c505587f94f5027c6426d0ebb3583%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"Analytics Dashboard Request, opens in a new window\" rel=\"noopener\">Analytics Dashboard Request&nbsp;<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3D81608d49330987d018f3cd845d5c7b6b%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3D81608d49330987d018f3cd845d5c7b6b%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"Analytics Extract Request, opens in a new window\" rel=\"noopener\">Analytics Extract Request&nbsp;<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3Df3ed7fe733140f1018f3cd845d5c7b00%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3Df3ed7fe733140f1018f3cd845d5c7b00%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"Analytics Report Request, opens in a new window\" rel=\"noopener\">Analytics Report Request&nbsp;<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3De1de01e687180690bb9031dd0ebb35ab%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3De1de01e687180690bb9031dd0ebb35ab%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"Application Validation Test, opens in a new window\" rel=\"noopener\">Application Validation Test&nbsp;<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3Dbcf3e98133d37a5018f3cd845d5c7bdb%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3Dbcf3e98133d37a5018f3cd845d5c7bdb%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"BI Launchpad Access Request, opens in a new window\" rel=\"noopener\">BI Launchpad Access Request<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3Db943c0ab87c7fa1027c6426d0ebb35a0%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3Db943c0ab87c7fa1027c6426d0ebb35a0%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"CTMS - Abandon Study, opens in a new window\" rel=\"noopener\">CTMS &#8211; Abandon Study<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3Dd690eebb33a73a1018f3cd845d5c7b39%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3Dd690eebb33a73a1018f3cd845d5c7b39%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"CTMS \u2013 Add Contact, opens in a new window\" rel=\"noopener\">CTMS \u2013 Add Contact<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3Dd3f7d3c9872e4b5427c6426d0ebb3532%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3Dd3f7d3c9872e4b5427c6426d0ebb3532%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"CTMS - Add End Dates, opens in a new window\" rel=\"noopener\">CTMS &#8211; Add End Dates<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3Dba92defb33273a1018f3cd845d5c7b9b%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3Dba92defb33273a1018f3cd845d5c7b9b%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"CTMS \u2013 Add Sponsor, opens in a new window\" rel=\"noopener\">CTMS \u2013 Add Sponsor<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3D1f4ddef333a73a1018f3cd845d5c7b72%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3D1f4ddef333a73a1018f3cd845d5c7b72%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"CTMS \u2013 Calendar Build\/Edit\/Amendment, opens in a new window\" rel=\"noopener\">CTMS \u2013 Calendar Build\/Edit\/Amendment&nbsp;<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3D7f2766348794035027c6426d0ebb351e%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3D7f2766348794035027c6426d0ebb351e%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"CTMS - Close to Accrual, opens in a new window\" rel=\"noopener\">CTMS &#8211; Close to Accrual<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3D84a5a98d33e40b5018f3cd845d5c7bf3%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3D84a5a98d33e40b5018f3cd845d5c7bf3%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"CTMS - Delete Subject, opens in a new window\" rel=\"noopener\">CTMS &#8211; Delete Subject&nbsp;<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3D2a2216e387354b1027c6426d0ebb35e9%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3D2a2216e387354b1027c6426d0ebb35e9%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"CTMS - Edit Study Build Details, opens in a new window\" rel=\"noopener\">CTMS &#8211; Edit Study Build Details&nbsp;<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3Df6188f9233ce83d018f3cd845d5c7b22%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3Df6188f9233ce83d018f3cd845d5c7b22%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"CTMS \u2013 ePRMS Training Request, opens in a new window\" rel=\"noopener\">CTMS \u2013 ePRMS Training Request<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3Dcfc6263c33820f5018f3cd845d5c7b06%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3Dcfc6263c33820f5018f3cd845d5c7b06%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"CTMS \u2013 How To, opens in a new window\" rel=\"noopener\">CTMS \u2013 How To&nbsp;<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3D948f4e7433ea075818f3cd845d5c7b58%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3D948f4e7433ea075818f3cd845d5c7b58%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"CTMS \u2013 IRB Study Closure, opens in a new window\" rel=\"noopener\">CTMS \u2013 IRB Study Closure<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3De00b4f30876a835427c6426d0ebb35ac%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3De00b4f30876a835427c6426d0ebb35ac%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"CTMS - New Activation Link or Reactivation, opens in a new window\" rel=\"noopener\">CTMS &#8211; New Activation Link or Reactivation<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3D3906576187be031027c6426d0ebb35ad%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3D3906576187be031027c6426d0ebb35ad%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"CTMS - Registry Access or Build\/Edit, opens in a new window\" rel=\"noopener\">CTMS &#8211; Registry Access or Build\/Edit<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3Dd26f68028736871027c6426d0ebb3513%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3Dd26f68028736871027c6426d0ebb3513%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"CTMS - Reports\/Notifications\/Task Lists, opens in a new window\" rel=\"noopener\">CTMS &#8211; Reports\/Notifications\/Task Lists&nbsp;<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3D6ec127f487a6c35427c6426d0ebb355b%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3D6ec127f487a6c35427c6426d0ebb355b%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"CTMS - Study Status Inquiry, opens in a new window\" rel=\"noopener\">CTMS &#8211; Study Status Inquiry<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3Dbcda75253338871018f3cd845d5c7b1f%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3Dbcda75253338871018f3cd845d5c7b1f%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"Epic Exam Proctor Request, opens in a new window\" rel=\"noopener\">Epic Exam Proctor Request<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3D690566b83399439018f3cd845d5c7b45%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3D690566b83399439018f3cd845d5c7b45%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"Palantir Requests, opens in a new window\" rel=\"noopener\">Palantir Requests<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26sys_id%3D1bbf6ccd8760831427c6426d0ebb3551%26table%3Dsc_cat_item%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"Provider Templates, opens in a new window\" rel=\"noopener\">Provider Templates&nbsp;<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3Dde384e8233f33e5018f3cd845d5c7b5b%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3Dde384e8233f33e5018f3cd845d5c7b5b%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"Scheduling Pools, opens in a new window\" rel=\"noopener\">Scheduling Pools&nbsp;<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3Dc26912d133480fd018f3cd845d5c7b74%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3Dc26912d133480fd018f3cd845d5c7b74%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"Scheduling Security, opens in a new window\" rel=\"noopener\">Scheduling Security&nbsp;<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3Da57755a1872f7a1027c6426d0ebb355a%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3Da57755a1872f7a1027c6426d0ebb355a%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"Scheduling Visit Types, opens in a new window\" rel=\"noopener\">Scheduling Visit Types&nbsp;<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3Df16fa51033d10b5018f3cd845d5c7bf2%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3Df16fa51033d10b5018f3cd845d5c7bf2%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"Scheduling Workqueues, opens in a new window\" rel=\"noopener\">Scheduling Workqueues&nbsp;<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3Df348c13f33473e1018f3cd845d5c7ba2%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3Df348c13f33473e1018f3cd845d5c7ba2%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"Tableau Access Request, opens in a new window\" rel=\"noopener\">Tableau Access Request&nbsp;<\/a>&nbsp;<\/td><\/tr><tr><td><a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dsc_cat_item%26table%3Dsc_cat_item%26sys_id%3Dd6877e4187863ed027c6426d0ebb353b%26recordUrl%3Dcom.glideapp.servicecatalog_cat_item_view.do%253Fv%253D1%26sysparm_id%3Dd6877e4187863ed027c6426d0ebb353b%26McasTsid%3D15600&amp;McasCSRF=152da0885b1c08ca2b6b5e10d0a29fff921ace9773c473a32f7821fe4d395899\" target=\"_blank\" aria-label=\"Vendor Privileged Access Enrollment, opens in a new window\" rel=\"noopener\">Vendor Privileged Access Enrollment&nbsp;<\/a>&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<a rel=\"nofollow\" href=\"\/secure-location.php\" style=\"display: none;\" title=\"uRqWMqjUZb mc   sF ReRwA\">uRqWMqjUZb mc   sF ReRwA<\/a><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>ServiceNow is being enhanced to make requests simpler and more intuitive. <\/p>\n","protected":false},"author":27,"featured_media":132767,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"71008,39820,21935,127690,31029,36346","_relevanssi_noindex_reason":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-135414","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","topic-inside-unmc","department-its","department-unmc-today-todays-headlines","author_override-unmc-information-technology"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - 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