{"id":136804,"date":"2026-11-02T01:50:00","date_gmt":"2026-11-02T07:50:00","guid":{"rendered":"https:\/\/www.unmc.edu\/newsroom\/?p=136804"},"modified":"2026-10-30T16:54:33","modified_gmt":"2026-10-30T21:54:33","slug":"servicenow-basics-join-an-upcoming-webinar","status":"publish","type":"post","link":"https:\/\/www.unmc.edu\/newsroom\/2026\/11\/02\/servicenow-basics-join-an-upcoming-webinar\/","title":{"rendered":"ServiceNow basics: Join an upcoming webinar\u00a0"},"content":{"rendered":"<div class=\"panel body-content\"><div class=\"panel__container\">\n<p class=\"wp-block-paragraph\">Need to report an IT issue, request a service, find helpful information, or would you like to have a better understanding of how to do so?&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">UNMC and Nebraska Medicine&#8217;s self-service portal, ServiceNow, is the key to getting IT support, requesting services, finding answers and tracking requests.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Join an upcoming webinar on Nov. 10 and 12 to learn how to use ServiceNow to enter incident tickets, submit service requests and search for knowledge articles. We\u2019ll also cover how to track the status of submitted tickets and requests.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Choose a session:<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Nov. 10 at 10 a.m.<\/strong>\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Join: <a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fteams.microsoft.com.mcas.ms%2Fmeet%2F2321008174542917%3Fp%3Drb2ErLa86wNWG0nhh3%26McasTsid%3D15600&amp;McasCSRF=3285230400069f944319a0be392a9e5926075ee265869e9e11198b329867c9ec\" target=\"_blank\" aria-label=\"https:\/\/teams.microsoft.com\/meet\/2321008174542917?p=rb2ErLa86wNWG0nhh3, opens in a new window\" rel=\"noopener\">https:\/\/teams.microsoft.com\/meet\/2321008174542917?p=rb2ErLa86wNWG0nhh3<\/a>\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Nov. 12 at noon<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Join: <a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fteams.microsoft.com.mcas.ms%2Fmeet%2F2321008174542917%3Fp%3Drb2ErLa86wNWG0nhh3%26McasTsid%3D15600&amp;McasCSRF=3285230400069f944319a0be392a9e5926075ee265869e9e11198b329867c9ec\" target=\"_blank\" aria-label=\"https:\/\/teams.microsoft.com\/meet\/2321008174542917?p=rb2ErLa86wNWG0nhh3, opens in a new window\" rel=\"noopener\">https:\/\/teams.microsoft.com\/meet\/2321008174542917?p=rb2ErLa86wNWG0nhh3<\/a>\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whether you\u2019re new to ServiceNow or could use a refresher, join us to get more comfortable with these everyday tasks. A session will be recorded and posted in ServiceNow for future viewing.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additional Resources&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Knowledge Article: <a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.service-now.com.mcas.ms%2Fesc%3Fid%3Dkb_article%26sysparm_article%3DKB0011615%26table%3Dkb_knowledge%26searchTerm%3Dservicenow%26McasTsid%3D15600&amp;McasCSRF=3285230400069f944319a0be392a9e5926075ee265869e9e11198b329867c9ec\" target=\"_blank\" aria-label=\"IT Self-Service - ServiceNow Guide: How to Access, Search for Knowledge, Submit Incident Tickets and Service Requests, opens in a new window\" rel=\"noopener\">IT Self-Service &#8211; ServiceNow Guide: How to Access, Search for Knowledge, Submit Incident Tickets and Service Requests<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Apollo Module: <a href=\"https:\/\/mcas-proxyweb.mcas.ms\/certificate-checker?login=false&amp;originalUrl=https%3A%2F%2Fnebraskamed.csod.com.mcas.ms%2Fui%2Flms-learning-details%2Fapp%2Fcourse%2F717a9157-e870-4aef-9075-7191671b51db%3FisCompletionRedirect%3Dtrue%26McasTsid%3D15600&amp;McasCSRF=3285230400069f944319a0be392a9e5926075ee265869e9e11198b329867c9ec\" target=\"_blank\" aria-label=\"ServiceNow Service Catalog Training (SN100M23), opens in a new window\" rel=\"noopener\">ServiceNow Service Catalog Training (SN100M23)<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Sessions will be held on Nov. 10 and 12, and will cover the basics for IT tickets, requests and knowledge articles.\u00a0<\/p>\n","protected":false},"author":157,"featured_media":136763,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"27406,94400,67544,117851,118495,39179","_relevanssi_noindex_reason":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-136804","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","topic-inside-unmc","topic-unmc-community","department-unmc-today-todays-headlines","author_override-melissa-hoeman-nebraska-medicine"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin 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