Measuring the Effectiveness of TeamSTEPPS
Implementing and sustaining a team training program such as TeamSTEPPS can result in transformational change in the patient safety culture of a hospital. This change can be measured using the Hospital Survey on Patient Safety Culture. Because TeamSTEPPS is a training program, it can be evaluated using Kirkpatrick's four-level taxonomy of training criteria, which is widely used to evaluate the effectiveness of training programs.
- Level 1: Reaction to training, including satisfaction and assessment of the utility of the training.
- Level 2: Learning,including immediate post-training changes in knowledge, knowledge retention, and demonstration of skill.
- Level 3: Transfer of learning to behavior that is applied in the work environment (transfer is synonymous with adoption of new behaviors).
- Level 4: Results, the degree to which desired outcomes are achieved as a result of transfer.