Q. I am having trouble when trying to use MyRecords so what do I do?
If you are having issues with MyRecords, you should clear your browsing history\cache. Firefox and chrome browsers are recommended. If you are still having problems please call the PeopleSoft security manager at 402-559-7266
Q. What do I do if I am using an IE, cleared the browsing history and turned off the pop-up blocker but when I try to make an online payment I get a "Null 500 error"?
This error occurs when there is not an email on your MyRecords Account so add an email address and retry your payment. Login to MyRecords and click on the "Profile" tab then click on "Email Addresses" then add click on 'Edit Personal Email Address", then click on "Add Email", select Email Type, type your email address you want to add, then click on "Save Email" .
Q. I just submitted my application; I don’t see anything in MyRecords when I login.
If you don't see the enrollment tab in MyRecords, please contact the program to which you’ve applied.
Q. I’m having some issues logging into MyRecords. My username and/or password isn’t working.
To assist in troubleshooting this issue, you are directed to the UNMC Canvas, which authenticates against UNMC's LDAP.
Step 2: If you can log into UNMC's Canvas, your UNMC NetID and password are confirmed. Try logging into MyRecords once more. If you still cannot log in, go to this link: https://www.unmc.edu/studentservices/MyrecodsLoginIssues.html and follow instructuons. If you still can't log in, contact PeopleSoft Security via email. You will need to provide your name, your NUID, and a summary of the problem.
Q. Whom do I contact for help with system access, lost user IDs and resetting my password?
With the implementation of the Student Records component of PeopleSoft, the UNMC ITS Helpdesk is available 24/7 to assist with basic questions on how to reach any of the various websites, and to assist with any authentication issues. If the Helpdesk cannot assist at the time, we are equipped with contact lists and will contact appropriate individuals from the lists for guidance on answering any questions. The UNMC ITS Helpdesk can be contacted at 402-559-7700 or by email.
Q. I submitted my application, but my references have not received a link or they received the link and when they click the link a blank screen appears.
Letters of reference (LOR) email links may be interpreted as junk mail or spam and recommenders may have deleted them or emails may be deleted automatically by the domain. In a few cases the LOR links may not be sent to recommenders at all. First verify with your recommenders that they received an email from UNMC. If they have not, contact the program to which you’ve applied to request that a second email be sent.