Authorized Payor Frequently Asked Questions
The following information provides answers to commonly asked questions about being a parent/guest user in UNMC E-Payment System.
Your student must set up their parent/guest as an Authorized Payor with access to the UNMC E-Payment System secure site. You will receive an email with the login information needed.
Log in to MyRecords. Select the red “Pay” link to go to the UNMC E-Payment System welcome page. Students can add and manage Authorized Payors on that page. For complete instructions go to Setting Up an Authorized Payor
They will receive an email from noreply@unmc.edu containing their Authorized Payor login name, a temporary password, and link to the UNMC E-Payment System website.
Login and change the temporary password to one you will remember. Create a “security question” to use if you forget your password and need to reset it. Your student may also reset your password.
Log in to the UNMC E-Payment System.
An Authorized Payor is a parent or other individual a student sets up for access to the UNMC E-Payment System. An Authorized Payor can make payment electronically from a regular checking or savings account in a US bank. They can also make payment by credit card (2.85% convenience fee applies/4.25% international card – both with $3.00 minimum).
Students can set up multiple Authorized Payors for access to this website.
Authorized Payors can view their payment activity and saved payment accounts. Authorized Payors cannot view MyRecords using the UNMC E-Payment System login, and they cannot view other Authorized Payors’ or the student’s saved payment accounts.
- A Third Party such as a business, embassy, government agency, etc. which gives UNMC Student Accounts permission to bill them directly for all or a portion of a student’s charges. Do not set up as an Authorized Payor; instead process payments as Third Party Payment Processing.
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A UNMC Department sponsoring a student for all or a portion of a student’s charges. Do not set up an Authorized Payor; instead, email studentaccts@unmc.edu
Log in to MyRecords. Select the red Pay link to go to the UNMC E-Payment System welcome page. Click Edit next to the name in the Authorized Payors section. Click Reset Password. Click Continue to change the password.
An email is sent to alert the Authorized Payor the password was changed and notify them of a new temporary password to access the account. PLEASE NOTE: Any saved ‘Payment Methods’ are not retained if your password is changed or reset.
Log in to MyRecords. Select the red Pay link to go to the UNMC E-Payment System welcome page. Click Edit next to the name in the Authorized Payors section. Where it asks Should this person be allowed to log in?, click No. Click OK to save.
If they remember their password, log in to the UNMC E-Payment System. Click “Change your password.” in the Account Details section and follow the instructions. Click Save to commit the change.
If they do not remember their password and answered a secret question when logged in previously, go to the UNMC E-Payment System. Click Forgot Passwordd. Enter either your Authorized Payor user id or email address and click Continue. Answer your secret question and click Submit.
If they did not create a secret question in the UNMC E-Payment System, their student must reset the password for them.
PLEASE NOTE: Any saved Payment Methods are not retained if your password is changed or reset.
Yes, you can link the two accounts. Login to one of the Authorized Payer accounts. Then link to the other account by selecting Add New in the Links to Other UNMC box at the bottom left of the screen.
Use one of the following ways to research the problem:
- Did the email go to your junk mail? If so, make noreply@unmc.edu a trusted or safe sender.
- Are you using a work email which may block our email? If so, have your student change the email address to a personal one.
Have your student log in to MyRecords. Click on the red Pay link to go to the UNMC E-Payment System. Click Edit next to the name in the Authorized Payors section: - Verify the email address listed is correct. If not, correct it.
- Verify the guest is listed in the Authorized Payors section. If not, the guest is not setup as expected. Possibly there was an error such as the Authorized Payor name already existing in the UNMC E-Payment System. A different name must be created if you get the message, “Authorize Payor already exists."
The student can set you up with a new Authorized Payor account or reset your password if necessary.