Reporting an Incident
Stratocore PPMS allows users to report instrument incidents to shared research resource staff. Types of incidents to report include: instrument breaks, shuts down unexpectedly, stops or reboots during a session, etc.
*If the severity of the incident is High (system down), please contact the shared research resource immediately.
How to report an incident
- Go to Stratocore PPMS
- Select the correct facility under Facilities available in University of Nebraska Medical Center and log in with your UNMC credentials
- From Home, scroll down to Report an Incident
- From the drop down, select the system (instrument) on which the incident occurred
- Select Report
- Under Incident Start:
- Provide the date and time the incident started
- Select the Severity:
- Low
- Medium (partly dysfunctional)
- High (system down)*
- Provide a description of the incident
- Optional: Upload a file related to the situation
- Select Submit