Getting help from the med center’s facilities, biomed or environmental services just got easier.
As part of the continued commitment to becoming a truly integrated division, UNMC and Nebraska Medicine Integrated Services has streamlined the way service requests are handled. The goal is simple: less time figuring out who to call or which software solution to use — and more time getting things done.
Integrated services now will have one dedicated phone number for services, bringing requests together through centralized call management.
“The move to a single phone number and centralized contact center for facilities, environmental services and biomed represents a proven industry best practice,” said Tyler Busboom, the division’s executive director. “By simplifying how our teams request support, we remove the burden of figuring out which department to call and make it easier to get help quickly.”
The number for all requests is 402-559-4050. All calls for facilities, environmental services and biomed will route directly to the Service Desk.
Another enhancement to help streamline service requests is the new Archibus Workplace app that is available to download in the Hub, offering quick access by phone or tablet.
With the app, users can look up floor plans, submit maintenance requests directly from a mobile device and attach photos easily to work orders, which helps teams assess issues faster.
When first accessing the app, users will be prompted to enter this URL to get started. Users also can also access Archibus Workplace directly at this link.
These updates are designed to create a more modern, streamlined and accessible way to request services.
“I am excited about this communication consolidation and the launch of the Archibus Workplace app,” said Kelly Vaughn, Nebraska Medicine’s chief nursing officer. “A one stop shop at the fingertips for our clinical colleagues helps make their jobs easier and keeps the focus on the patients we serve. We all play an important role in making Nebraska Medicine a great place to work, and this is one example of listening to what our teams need and delivering on continuous improvement.”