Colleague feedback is essential in ensuring the best possible user experience, especially when it comes to things related to information technology.
After hearing from colleagues about a banner that was appearing on emails from outside senders, UNMC and Nebraska Medicine Information Technology is making some changes that aim to provide the best user experience possible.
What’s changing?
Users will no longer see a banner referring to emails they may receive from users outside of Nebraska Medicine and UNMC that are not currently DMARC (Domain-based Message Authentication Reporting and Conformance) compliant. DMARC is an industry-standard email authentication tool that helps protect emails from being spoofed or used fraudulently.
Instead, a new system will be in place soon to help how users interact with the quarantined emails they receive.
A tool the UNMC and Nebraska Medicine Information Security team uses, Proofpoint, which helps safeguard these sorts of non-compliant DMARC emails, will be replaced by Valimail with Abnormal Security at the end of June.
What is going away by June 30?
- The User Digest that users receive in their email no longer will be needed, so this means no more trying to sift through it to locate potentially legitimate emails. Instead, these emails will be delivered to a new Promotions folder in the email mailbox, as shown in the example below.
- If users need to change the delivery of emails from the Promotions folder to the Inbox, it will take only a simple click and move it to the inbox. Abnormal Security remembers that preference — giving users even more control on how their inbox behaves. This means no more having to submit service tickets for this or for low priority bulk email allow list requests.
Benefits of Valimail and Abnormal Security
- Messages identified as promotional are directed to the user’s Promotions email folder within Microsoft 365, leveraging the native quarantine and spam controls, which reduces the need for a separate daily digest.
- More precise detection, users experience less email clutter and fewer manual actions.
- Abnormal Security allows users to influence its detection capabilities by reporting emails they consider suspicious. This is primarily facilitated through its AI Security Mailbox, which integrates with existing email platforms like Microsoft 365
When Valimail and Abnormal Security go live later in June, and a user marks an email as suspicious or reports it (e.g., using the “Report Phishing” button in Microsoft Outlook), Abnormal Security’s AI Security Mailbox processes that.
- AI analysis: The system autonomously inspects and classifies the reported email as malicious, spam or safe.
- Automated response: Abnormal provides automated feedback to the reporting user. This not only informs the user but also enhances their understanding of potential threats.