Patients now have a convenient new way to check in for return appointments: Epic’s “Welcome Kiosk.”
This self-service option allows patients — or their parents, legal guardians or health care agents — to complete the check-in and arrival process independently. The kiosks – located on the second and third floors — will guide users through pre-visit tasks such as:
- Reviewing and updating patient demographics and emergency contact (every 90 days)
- Reviewing and updating guarantor information (every 30 days)
- Confirming primary care provider information (every 30 days)
- Patient photo (annually)
- Verifying visit details for the day
Patients can also begin the registration at home using MyChart and finish their arrival at the kiosks.
Any updates made at the kiosk are instantly reflected in MMI’s scheduling system. This ensures that providers and front desk staff have real-time access to patient arrival status.
The kiosks enhance the registration process by supporting staff-driven workflows and allowing the MMI front desk team to focus on new patients, patients who need extra assistance or scheduling follow-up appointments.
Early results already have shown a reduction in wait times by having kiosks available for use while front desk staff are busy. Feedback from patients and caregivers has been positive.
The kiosks provide a faster, more efficient check-in experience, but clients also can choose to check-in with the front desk staff if they prefer.