It’s no secret patients and visitors can experience challenges trying to find their way on the medical center campus. Colleagues are encouraged to stop and offer assistance when they spot someone who appears to be lost.
“Each time I walk through the hallways, I see our colleagues offering assistance to our guests,” said Liz Hamilton, patient experience advisor at Nebraska Medicine. “They do a great job directing patients and in some cases, even walk them to their destination.”
Recently, leadership has received feedback of a few instances of patients looking for the Durham Outpatient Center who were instead directed to the Durham Research Center.
“While the names of these buildings are similar, we want to remind colleagues there is no patient care offered in the Durham Research Center,” Hamilton said.
This map offers a bird’s eye view of the Nebraska Medical Center campus.
The Durham Outpatient Center (DOC), located near 44th and Emile streets, features a circle drive and a nearby parking structure (green parking). The DOC is often used an entrance to the hospital, but is home to many clinics.
- Level one: Diagnostic Center, Children’s Pediatric Clinic, Information Desk
- Level two: Outpatient Pharmacy, Heart and Vascular Clinic
- Level three: Family Medicine and UNMC Student Health Clinic, UNMC Adult Dentistry Clinic
- Level four: Olson Center for Women’s Health
- Level five: Internal Medicine Clinic.
Can we please rename the Research towers with the Durhams' first names, Chuck and Marge? I think it would help greatly with patient confusion!