HR: Employee Satisfaction Survey back on track after technical difficulties

Online distribution of the 2006 Employee Satisfaction Survey should be completed by Monday, despite technical difficulties that led some UNMC employees to receiving multiple copies.

An e-mail communication regarding the UNMC Human Resource survey was first sent Tuesday (Sept. 12). Technical difficulties between the distributing vendor, Insala, and UNMC servers prompted some to receive multiple copies, while others received none.

John Russell, assistant vice chancellor for Business and Finance, and executive director of Human Resources, apologized for the inconvenience. “We’ve determined that the servers had difficulty communicating with one another and, as a result, some of the surveys were blocked each time we attempted to send it,” he said.

Employees may only respond to the survey one time, Russell said, and should delete all other e-mails from Insala. The e-mails provide employees with a username and password to access the survey and are for one time only use.

The 32-question confidential survey to reassess the perceptions of current, regular employees,should not take more than a few minutes to complete. All individual survey responses will be completely confidential. In order to assure confidentiality, UNMC has obtained the services of a private consulting firm, Career Design, Inc., to process and tabulate the survey responses. No one from UNMC will see any employee’s individual responses, Russell said.

The survey is being sent to all regular full-time and part-time employees who have a Lotus Notes e-mail address. Those who do not have a Lotus Notes e-mail address will receive a paper copy survey form. Employees have until Sept. 29, to complete the survey.

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