Effective from Jan 1 2023, RITO uses rates below for Services and Support.
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Charge Rates |
Notes |
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Regular Services included in SLA |
$60/hour |
SLA: Service Level Agreement |
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On-site services included in SLA |
$80/hour |
SLA: Service Level Agreement |
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Ad-hoc remote services |
$90/hour |
Submit request on Remedy: https://go.unmc.edu/service_now_rito |
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Ad-hoc on-site services |
$100/hour |
Submit request on Remedy: https://go.unmc.edu/service_now_rito |
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REDCap technical services |
$60/hour |
Submit request on Remedy: https://go.unmc.edu/service_now_rito Refer to REDCap Usage and fee policy for more details. |
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RITO managed applications technical services |
$80/hour |
Box, eLab, EndNote, Laserfiche, MATLAB, etc. |
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Service for NON-UNMC Users |
$120/hour |
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Other RITO Services charges:
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Task |
Details |
Fee |
Comments |
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Physical Server Deployment |
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Contact rito@unmc.edu for quotations. |
Windows server OS is offered at discounted cost from Microsoft Academic Program or from ITS. RITO pays the fee to Microsoft. Today ITS is not charging any fee for Windows license. Complex server deployments need to be discussed with RITO. Our fees are $90/hr.
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Physical Server service and support |
The cost varies depending on the level of maintenance required. Contact rito@unmc.edu for details. |
Contact rito@unmc.edu for quotations. |
Average physical server requires about 1.5 hrs. per month. |
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VM Database Server |
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Contact rito@unmc.edu for quotations. |
Open source Software cost is covered. RITO provides only small scale servers. RITO will provide service and support. Users do not get root admin rights, However, the users get access to database server. Each use case is different, contact RITO and discuss. |
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VM App Server |
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Contact rito@unmc.edu for quotations.
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RITO provides only small scale and non-mission critical servers. All Windows Servers infrastructure will be provided by ITS/NM. |
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Web programming and database development |
PHP, and Python will used to develop web applications. MVC architectural framework is used for all web applications unless otherwise other technology is required. By default, web apps will be connected to MariaDB. SQLServer & Postgres can be provided on request. |
$90/Non-SLA hr., $60/SLA hr. effort rate |
RITO strongly recommends Service Level Agreement (SLA) for web application development. |
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Mobile App Development |
UNO Science and Technology Team provides this service. |
Contact rito@unmc.edu for details |
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Data Storage |
Visit RITO storage webpage |
$299/year/TB. |
On-Premise and Box storage. RITO data recovery fee applies when files are deleted by the user accidentally ($90/hr.) and request to recover files from our backup. Outside of initial configuration request, additional user management requests will incur $90/hr. fee. |
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SharePoint, Teams and OneDrive Storage |
Visit ITS webpage. |
No cost but contact ITS helpdesk for latest information. |
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REDCap |
Visit REDCap webpage. |
Contact rito@unmc.edu for details. |
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MATLAB |
Download from the vendor web site. For more details visit RITO website. |
Contact rito@unmc.edu for details. |
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eLab |
Visit RITO eLab website for user account request. |
Contact rito@unmc.edu for details. |
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Box |
Visit RITO Box website for user account request. |
Contact rito@unmc.edu for details. |
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Freezerworks / FreezerPro |
Lab Inventory Management System |
Contact rito@unmc.edu for details. |
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EndNote |
Visit RITO web site for additional information on training and support topics. |
Contact rito@unmc.edu for details. |
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