Effective from July 1 2022, RITO uses rates below for Services and Support.
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Charge Rates |
Notes |
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Regular Services included in SLA |
$60/hour |
SLA: Service Level Agreement |
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On-site services included in SLA |
$80/hour |
SLA: Service Level Agreement |
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Ad-hoc remote services |
$90/hour |
Submit request on Remedy: http://tiny.cc/rito-help |
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Ad-hoc on-site services |
$100/hour |
Submit request on Remedy: http://tiny.cc/rito-help |
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Ad-hoc REDCap non-systematic technical services |
$80/hour |
Submit request on Remedy: http://tiny.cc/rito-help |
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REDCap systematic technical services |
No charge |
Systematic issues affect all UNMC REDCap projects |
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REDCap project annual hosting fee |
$250/year |
After first 30 days from initiation |
Other RITO Services charges:
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Task |
Details |
Fee |
Comments |
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Physical Server Deployment |
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$1800 - $2000 (30+ SLA hours) |
Windows server OS is offered at discounted cost from Microsoft Academic Program or from ITS. RITO pays the fee to Microsoft. Today ITS is not charging any fee for Windows license. Complex server deployments need to be discussed with RITO. Our fees are $90/hr. Contact rito@unmc.edu for more details.
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Physical Server service and support |
The cost varies depending on the level of maintenance required. Contact rito@unmc.edu for details. |
Average $1000/year for storage server and fee varies for other server types. |
Average physical server requires about 1.5 hrs. per month. |
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VM Database Server |
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Average cost - $1500 year 1 $200 each for next 2 additional years |
Open source Software cost is covered. RITO provides only small scale servers. RITO will provide service and support. Users do not get root admin rights, However, the users get access to database server. Each use case is different, contact RITO and discuss. |
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VM App Server |
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$1200 year 1 $200 each for next 2 years, installing and configuring app server (apache) cost vary ($60/SLA hr.).
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RITO provides only small scale and non-mission critical servers. All Windows Servers infrastructure will be provided by ITS/NM. |
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Web programming and database development |
PHP, and Python will used to develop web applications. MVC architectural framework is used for all web applications unless otherwise other technology is required. By default, web apps will be connected to MariaDB. SQLServer & Postgres can be provided on request. |
$60/SLA hr. effort rate |
RITO strongly recommends Service Level Agreement (SLA) for web application development. |
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Mobile App Development |
UNO Science and Technology Team provides this service. |
Contact rito@unmc.edu for details |
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Data Storage |
Visit RITO storage web page |
$299/year/TB. |
On-Premise and Box storage. RITO data recovery fee applies when files are deleted by the user accidentally ($90/hr.) and request to recover files from our backup. Outside of initial configuration request, additional user management requests will incur $90/hr. fee. |
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SharePoint, Teams and OneDrive Storage |
Visit ITS web page. |
No cost but contact ITS helpdesk for latest information. |
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REDCap |
Visit REDCap web page. |
$250/year/project hosting. |
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MATLAB |
Download from the vendor web site. For more details visit RITO web site. |
Contact rito@unmc.edu for details. |
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eLab |
Visit RITO web site for user account request. |
Contact rito@unmc.edu for details. |
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Freezerworks / FreezerPro |
Lab Inventory Management System |
Contact rito@unmc.edu for details. |
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EndNote |
Visit RITO web site for additional information on training and support topics. |
Contact rito@unmc.edu for details. |
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