Effective from Jan 1 2023, RITO uses rates below for Services and Support.



Charge Rates


Regular Services included in SLA


SLA: Service Level Agreement

On-site services included in SLA


SLA: Service Level Agreement

Ad-hoc remote services


Submit request on ServiceNow:  https://go.unmc.edu/service_now_rito

Ad-hoc on-site services


Submit request on ServiceNow:  https://go.unmc.edu/service_now_rito

REDCap technical services


Submit request on ServiceNow:  https://go.unmc.edu/service_now_rito

Refer to REDCap Usage and fee policy  for more details.

RITO managed applications  technical services


Box, eLab, EndNote, Laserfiche, MATLAB, etc. 

Service for NON-UNMC Users



Charges of research tools RITO supported:


Total cost including Vendor contract and RITO support

UNMC Institutional Contribution

UNMC user charge

Account request info


$200-300 per project

$200-300 per project


UNMC personnel can login https://unmcredcap.unmc.edu/redcap with your UNMC credentials

Unlimited storage with enterprise plus box account

$218 per account

$103 per account

$115 per account

Account request link: https://unmcredcap.unmc.edu/redcap/surveys/?s=FRT98YWXKY

eLab Suite

$240 per account

$125 per account

$115 per account

Account request link: https://unmcredcap.unmc.edu/redcap/surveys/?s=C8NLCYCKH9TD49XE


$260 per account

$138 per account

$122 per account

Account request link: https://unmcredcap.unmc.edu/redcap/surveys/?s=HPMW4YT43FDWCPY8


$66 per license

$66 per license




$30 per account

$30 per account



Other RITO Services charges:





Physical Server Deployment

  • Physically move to RITO lab and/or data center
  • Install OS
  • Available OS options
    • Linux (Ubuntu / CentOS / Rocky
    • Free BSD (FreeNAS / True NAS
    • Windows (latest)
  • Configure (creating users, locking down to secure the OS)
  • Setting up Remote management
    • For server
    • For OS
  • In case storage server, request user groups from InfoSec
  • Physically present to configure the server network connectivity
  • Work with ITS operations, and Networking.

Contact rito@unmc.edu for quotations.

Windows server OS is offered at discounted cost from Microsoft Academic Program or from ITS. RITO pays the fee to Microsoft. Today ITS is not charging any fee for Windows license.  Complex server deployments need to be discussed with RITO. Our fees are $90/hr.


Physical Server service and support

The cost varies depending on the level of maintenance required.  Contact rito@unmc.edu for details.

Contact rito@unmc.edu for quotations.

Average physical server requires about 1.5 hrs. per month.

VM Database Server

  • 4 core, 4 GB, 100 GB Hardware
  • Install OS, SQL server or MongoDB, or MariaDB

Contact rito@unmc.edu for quotations.

Open source Software cost is covered.

RITO provides only small scale servers.

RITO will provide service and support. Users do not get root admin rights, However, the users get access to database server. Each use case is different, contact RITO and discuss.

VM App Server

  • 1 core, 4 GB, 20 GB Hardware

Contact rito@unmc.edu for quotations.


RITO provides only small scale and non-mission critical servers. All Windows Servers infrastructure will be provided by ITS/NM.

Web programming and database development

PHP, and Python will used to develop web applications. MVC architectural framework is used for all web applications unless otherwise other technology is required.  By default, web apps will be connected to MariaDB. SQLServer & Postgres can be provided on request.

$90/Non-SLA hr., $60/SLA hr. effort rate

RITO strongly recommends Service Level Agreement (SLA) for web application development.

Mobile App Development

UNO Science and Technology Team provides this service.

Contact rito@unmc.edu for details


Data Storage

Visit RITO storage webpage


On-Premise and Box storage. RITO data recovery fee applies when files are deleted by the user accidentally ($90/hr.) and request to recover files from our backup. Outside of initial configuration request, additional user management requests will incur $90/hr. fee.

SharePoint, Teams and OneDrive Storage

Visit ITS webpage.

No cost but contact ITS helpdesk for latest information.



Visit REDCap webpage.

Contact rito@unmc.edu for details.



Download from the vendor web site. For more details visit RITO website.

Contact rito@unmc.edu for details.



Visit RITO eLab website for user account request. 

Contact rito@unmc.edu for details.



Visit RITO Box website for user account request.

Contact rito@unmc.edu for details.


Freezerworks / FreezerPro

Lab Inventory Management System

Contact rito@unmc.edu for details.



Visit RITO web site for additional information on training and support topics.

Contact rito@unmc.edu for details.