As an office associate at the front desk of UNMC’s psychiatry clinic, Cindy Sands is on the frontline of the medical center’s mental health care effort.
She understands that for many, it is hard and humbling to seek mental health care. This makes it vitally important that all members of the psychiatry team work to create a welcoming environment.
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Cindy Sands |
Smiles, eye contact and encouragement are among Sands’ contributions to the care of patients.
And aside from her “desk side manner,” her coworkers say Sands is a skilled multitasker who plays a key role in the office’s smooth operation.
For her efforts, Sands received the Chancellor’s Gold ‘U’ for December.
“Throughout her tireless efforts and efficiency with endless tasks, she maintains a smile, a positive attitude and a willingness to help out with anyone in the vicinity,” one of her nominators said.
Below, Sands reflects on her job and receiving the Gold ‘U.’
Her favorite part of the job
I love the patients, particularly the kids. I keep stickers and sometimes candy at my desk and they know they can come around and get treats. It’s also very rewarding when I see patients progress to know that I was part of that process.
On her effect on the patients
I want to make sure they feel welcome and comfortable when they come because what they are doing — seeking help — takes courage.
Juggling skills necessary
If you can’t multitask, you will struggle in this job. Regularly I’ll be simultaneously scheduling appointments, getting reports from doctors and helping patients check in and out.
On her coworkers
We have a great group of people here. We’re a very tight knit group and we get along very well.
On how she learned about her Gold ‘U’ award
(Associate professor Mark Fleisher, M.D.) was leading our staff meeting and he said, “This is the hardest part of my job,” then handed me an envelope, which scared me a bit. But when I opened it and learned I received the award, I was shocked and thrilled. It’s really a great honor.