University of Nebraska Medical Center

Ombuds Program

Two women talking seriously around a table

Ombuds offer independent, impartial, private problem-solving assistance.

The UNMC Ombuds are confidential consultants who help faculty, staff and students to solve work and school-related problems and conflicts through off-the-record conversations.

The Ombuds can help with a wide variety of issues, especially those concerns that are confusing, complicated, upsetting or have not been adequately addressed through other university channels.

Confidential, Informal and Free Consultations

The Ombuds provide the following services:

  • Confidential assistance with problem definition and clarification
  • Objective identification and evaluation of options
  • Explaining relevant UNMC policies and procedures
  • Communication coaching for difficult conversations
  • Informal mediation and “shuttle diplomacy” between parties
  • Identifying problem trends while protecting individual privacy
  • Recommending positive changes in policies and procedures

The Ombuds Program is an off-the-record resource and is not the place to file or document formal appeals, grievances, or complaints against the University.

For more information, you can call the confidential Ombuds telephone line at 402-559-2491. Ombuds consultations are available to all UNMC campus locations by telephone or ZOOM. Or, learn more about the program on our Ombuds intranet site (UNMC login required).

Important Ombuds Contact Information

David Carver, PhD

Director, UNMC Ombuds Program 
licensed psychologist

Kristie Hayes, MD

UNMC Ombuds Program
emeritus faculty member in dermatology
402-559-7195 | Email